About Us

Our history

It was in 2014 when two great friends, Javier and Rodrigo, decided to transform their passion for travel into a business adventure. They both shared a dream: to create a travel agency that not only offered vacation packages but truly became the bridge to unforgettable memories for families. Inspired by their own experiences and aware of what was often lacking in the industry, they decided to take a bold step and open “Viajes Vacarte,” a place where quality, personalization, and trust would be the pillars.

From the beginning, Javier and Rodrigo knew they didn’t want to be a conventional agency. Their goal was to offer more than just plane tickets or hotel bookings. They wanted to design unique experiences, tailored to each client, and make every trip as special as the dreams that inspired it. “When a family trusts us, they’re not just booking a package, they’re entrusting us with their future memories,” says Javier.

The key to Vacarte’s success is its focus on the client. From the first contact, travelers have someone who genuinely cares about them. “Our job doesn’t end when we hand them the travel documents; it begins when they decide to travel,” added Rodrigo. From personalized reminders to 24/7 assistance, the agency ensures that every detail is covered.

As the agency grew, so did its offerings. Javier and Rodrigo invested in training their team to stay up to date with tourism trends. They incorporated flexible payment options and recommendations based on the clients’ preferences. They also built partnerships with local suppliers at destinations and the best brokers in the market to guarantee that each experience would have the authentic touch their clients seek.

And the destinations? The variety was a promise kept. From a relaxing retreat in the Riviera Maya to an expedition through the Swiss Alps, safaris in Africa, or urban getaways to Tokyo, “Vacarte” ensures that every client finds something that fits their style, budget, and aspirations. They even offer personalized options for school and corporate groups, honeymoons, and family getaways.

But what truly sets us apart is the commitment to quality. At Vacarte, we understand that what is invested in a trip is an investment in happiness, so we take care of every detail to ensure it’s worth it. From the moment a client books with us until the instant they return home from their trip, our team is always available, ready to answer questions, manage unforeseen circumstances, and ensure everything goes perfectly.

Today, more than a decade later, “Vacarte” is a reference in the industry. Our clients not only value the services we offer but also the feeling of being part of a large family that prioritizes their well-being. Vacarte has shown that when dreams align with passion and effort, the results exceed any expectations.

In every booking, every smile, and every memory created, it’s clear that Vacarte is not just a travel agency, it’s the beginning of stories worth telling and unique destinations worth visiting.