{"id":5915,"date":"2025-01-21T14:20:22","date_gmt":"2025-01-21T20:20:22","guid":{"rendered":"https:\/\/vacarte.com.mx\/terminos-y-condiciones\/"},"modified":"2025-01-21T14:25:06","modified_gmt":"2025-01-21T20:25:06","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/vacarte.com.mx\/en\/terms-and-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<h1><strong>Terms and Conditions<\/strong><\/h1>\n<h2><strong>Modifications and Cancellations of All Services<\/strong><\/h2>\n<p>The purpose of these terms and conditions of Viajes Vacarte is to inform our customers of the general contracting conditions under which the following services are provided: accommodation, air transportation, arrival and departure transfers, flight + hotel packages, and travel insurance.<\/p>\n<p><strong>Cancellations<\/strong><\/p>\n<p>In case of cancellation, the amount paid for blocking the reservation is non-refundable. If the reservation policies allow, a penalty of 10% of the total cost of the reservation will apply, and the balance will be issued as an electronic wallet in favor of the reservation holder, with validity as stated in the document.<br \/>\nAll modifications are subject to availability.<br \/>\nAll modifications require full payment of any additional charges that may arise based on the requested change and the date of the request.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Modifications or Cancellations of Hotel Reservations<\/strong><\/p>\n<p>Penalties apply for changing hotels, depending on the day the request is made.<br \/>\nIf you reduce the number of nights, an electronic wallet will be issued with a 10% penalty applied to the paid amount.<br \/>\nIf you booked a promotional offer, any changes must comply with the same conditions to maintain the promotion. If you want to change your reservation to dates with promotional rates, a new reservation must be made, and the previous one canceled (hotel cancellation policies apply).<br \/>\nReservations with &#8220;super sale&#8221; promotions \u2013 non-refundable \u2013 flash deals \u2013 immediate payment do not allow changes or cancellations, and a 100% penalty of the total reservation value applies for cancellations.<br \/>\nIn the event of a &#8220;no-show,&#8221; a 100% penalty of the total reservation value applies.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Modifications to Flight Reservations<\/strong><\/p>\n<p>Requests must be made at least 72 hours before the start of the trip and are subject to the fare and airline policies.<br \/>\nAdditional charges apply for all flight date or time changes.<br \/>\nAirline tickets are non-transferable to another person or airline, except in the case of the passenger\u2019s death.<br \/>\nChanges apply to all passengers on the flight reservation. Partial changes for some passengers are not allowed.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Modifications to Airport \u2013 Hotel Transfer Reservations<\/strong><\/p>\n<p>Requests must be made at least 24 hours before the transportation service begins.<br \/>\nIf your flight is delayed or you travel at a different time, contact us as soon as possible to reschedule your transportation. It is the reservation holder&#8217;s responsibility to manage the transfer schedule.<br \/>\nIf you change the type of service resulting in a lower-cost transfer, we will refund the difference, applying a 10% penalty on the refundable amount.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Modifications to Flight + Hotel Package Reservations<\/strong><\/p>\n<p>Requests must be made at least 72 hours before the start of the trip.<br \/>\nAdditional charges apply for all flight date or time changes.<br \/>\nAirline tickets are non-transferable to another person or airline, except in the case of the passenger\u2019s death.<br \/>\nHotel changes to a different destination than the flight destination are not allowed.<br \/>\nYou may increase but not decrease the number of passengers on a flight, provided seat availability.<br \/>\nTrip duration cannot be reduced.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Modifications to Travel Insurance<\/strong><\/p>\n<p>Any changes must be requested at least 5 days before the trip and are subject to the service provider\u2019s policies.<br \/>\nInsurance cannot be modified if coverage benefits have been used (insurance claims).<br \/>\nPassenger numbers cannot be increased or decreased.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Passenger Responsibility<\/strong><\/p>\n<p>Each passenger is responsible for complying with the required documentation for their destination. If a &#8220;no-show&#8221; occurs due to failure to meet documentation requirements for a domestic destination, foreign country, or specific fare rules, the reservation holder and passengers are solely responsible.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Payment Deadlines<\/strong><\/p>\n<p>If the reservation is not paid by the established date and\/or time, it will be automatically canceled. The customer loses the right to the rate and availability and will be subject to the cancellation policies set by the operator, hotel, or service provider. Payments made to non-official Viajes Vacarte Guayabal accounts will not be recognized, so we recommend verifying account details before making any payments.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Publication of Prices in Foreign Currency<\/strong><\/p>\n<p>For excursions, services, or travel packages with international destinations, prices, quotes, confirmations, and totals will be listed in foreign currency. The sale price will result from converting the foreign currency into the national currency (MXN) at the exchange rate applicable at the time of payment. Payments can be made in Mexican Pesos (MXN) at the exchange rate in effect at the payment date or in the foreign currency if agreed upon by both parties.<\/p>\n<p>This exchange rate is determined under the provisions issued by Banco de M\u00e9xico and in accordance with Article 8 of the Monetary Law of the United Mexican States, which stipulates that obligations payable in foreign currency within the Republic must be settled in the national currency equivalent.<\/p>\n<p>All price-related details are part of our adhesion contract under the Federal Consumer Protection Law, the Monetary Law of the United Mexican States, and NOM-010-TUR-2001.<br \/>\nPrices published on this website are for reference and informational purposes only. Formal quotes are provided based on the customer\u2019s specific requirements, and adherence to these quotes is mandatory upon issuance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms and Conditions Modifications and Cancellations of All Services The purpose of these terms and conditions of Viajes Vacarte is to inform our customers of the general contracting conditions under which the following services are provided: accommodation, air transportation, arrival and departure transfers, flight + hotel packages, and travel insurance. Cancellations In case of cancellation, the amount paid for blocking the reservation is non-refundable. If the reservation policies allow, a penalty of 10% of the total cost of the reservation will apply, and the balance will be issued as an [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5915","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; Conditions - Vacarte - Agencia de Viajes Villahermosa, Tabasco<\/title>\n<meta name=\"description\" content=\"The purpose of these terms and conditions of Viajes Vacarte is to inform our customers of the general contracting conditions under which the following services are provided: accommodation, air transportation, arrival and departure transfers, flight + hotel packages, and travel insurance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vacarte.com.mx\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms &amp; 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